KEY PERSONNEL

Posted on: Mon 28 Apr 2008

Neil Doncaster
Chief Executive

Neil reports to the Board and is responsible for all departments within the Club - first team, academy, catering, sales & marketing and operations.

Neil also chairs the Finance Group and the Executive Committee, which comprises of the heads of each department and is concerned with Club strategy. As a Solicitor he still advises the Club on many legal issues, although the Club increasingly rely on outside assistance for larger legal projects, as required.

Andrew Cullen
Director of Sales and Marketing

Andrew Cullen is Director of Sales and Marketing at the Club with specific responsibility for developing sales and marketing strategy throughout the Club.

The role encompasses leading season ticket pricing, casual gate income and pricing, sponsorship activities, advertising, retailing and merchandising, brand development, lotteries, programmes and the Internet.

The job also entails the development of new products. Central to the role is the development of a customer-focussed strategy throughout the whole Club as well as responsibility for building long-term and enduring relationships with supporters, businesses and the community.

Kevan Platt
Club Secretary

The role of Club Secretary is to that of main Football Administrator at the Club. Amongst the responsibilities are the arranging of fixtures at First and Reserve team level; liaising with the Football Association and Football League on all matters; submitting all documentation in relation to player transfers and renewal of contracts; maintaining disciplinary records; the arranging of travel and accommodation for the clubs matches away from home and on tours; and also working closely with the Norfolk County FA and Football in the Community.

Leon Blackburn
Stadium Operations Manager

Leon's job is to ensure the smooth, efficient and safe running of the Carrow Road stadium.

Leon also oversee's safety for all events and operations taking place in the stadium and on Norwich City football club premises.

Richard Gough
Customer Service Manager

Customer Services Manager, responsible for the operational management of the ticket office and telebusiness teams.

Key objective is to ensure the club continues to develop the levels of customer service that our supporters are entitled to expect.

Joe Ferrari
Head of Media

Joe manages relations between NCFC and all local, regional and national print and broadcast media. As well as this Joe oversees and co-ordinates media output on matchdays, as well as overseeing media access to NCFC playing and non-playing staff.

Joe also advises senior managers/NCFC Board members on public relations issues, working with senior managers on internal communications issues and works with the www.canaries.co.uk team to help provide editorial content for the club's official website.

Gary Cook
Advertising and Sponsorship Manager

Gary's key responsibilities are to manage the ever increasing number of key sponsor partnerships as well as marketing the various advertising portfolio, corporate products and services available at Norwich City Football Club.

Dawn Towns
Matchday Hospitality Manager

Responsible for managing all aspects of the executive and corporate matchday operation.

This includes executive season tickets and executive casual tickets, management of all the executive areas on matchdays and marketing the various sponsorship packages.

Will Hoy
Brand Marketing Manager

Will is responsible for retail, promotions, branding and the matchday programme.

The Club's thriving affinity portfolio which includes Travel Norwich City, The Canary Account, Canary Financial Service, npower Canary Energy and RAC motor breakdown cover are also managed within his department.

Mike Burt
Lottery Manager

Mike is responsible for the club's successful lottery operation.

There are four main lottery products Gold Bond, the matchday Golden Goal, Canary Cashcade scratchcards and the ever popular raffle draws.The success of these products is dependant on an excellent network of agents, and the backing of our many supporters countrywide.

Peter Rogers
Programme Editor

Peter compiles, edits and manages the production of the matchday programme 'On The Ball'.

This involves liasing with regular contributors and interviewing players and staff for programme articles. Peter also contributes player interviews and football news for use on www.canaries.co.uk

Jeremy Goss
Community Ambassador

Jeremy's new duties will see him attending events and engagements on a local and national basis to promote Norwich City, raising its perception and developing community links.

He acts as the principal link with the Club's community partners, including Football in the Community, The Study Centre and Canaries for the Community.